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# Upselling with the Update Package Feature

Plenty of clients start with the package that feels safe and want more once the work is on the calendar. Elevation Advisor makes that easy: the proposal your client signed stays open to them, and they can move up to a bigger package on their own, without a new proposal or a phone call.

## How your client moves up

The link in your client's confirmation email ("View your signed proposal") still works after they sign. The acceptance email also invites them to take another look if they want to do more with their property.

When they open it, the package they signed shows as **Your current option**. Every other package shows a button:
* **Move up to this** on a bigger package.
* **Change to this** on a package at the same price or less.

![Figure 1: After signing, the other packages can be chosen again.](https://elevation-knowledgebase.s3.us-east-1.amazonaws.com/Proposals/Presenting_Proposals/Images/V2_Upgrade_Options.png?v=3 =1296x1474)

Your client clicks the one they want, reviews the new price and payment schedule, and signs again in the **Move up to** box: type their name, check the two agreement boxes, and click **Move up to** with the package name.

## Opening it for your client

Presenting the upgrade yourself? On the **Proposals** page, open the three-dot menu on the accepted proposal and click **Update Package**. That opens your client's view of the signed proposal, so they can move up right there with you.

![Figure 2: Update Package on an accepted proposal.](https://elevation-knowledgebase.s3.us-east-1.amazonaws.com/Proposals/Creating_Proposals/Images/Proposals_Menu_Accepted.png?v=2 =560x280)

## What happens behind the scenes

When your client moves up, Elevation Advisor creates a change order named after the proposal with **Package Update** at the end. It works like any other [change order](https://support.elevationadvisor.com/en-us/article/creating-change-orders-1tebc08/): the difference in price is added to the contract, invoices you've already sent stay exactly as they are, and the payments still ahead are recalculated to cover the new total. Your client and your office both get the usual confirmation.

||| ℹ️ Once a project has a regular change order, online package changes are turned off. If your client tries, they're asked to contact you, and you handle the change with a new change order instead.

| 💡 Upgrades sell best when the client can see what they're missing. Photos and a short video on each work area make the bigger package easy to picture.